How do I delete my account and data?

Open Settings → Account → Delete account in the app. If you cannot access the app, use the account-deletion request page.

I paid for premium but the features are locked.

Open Settings → Restore purchases. If that does not resolve it, contact support without sending payment-card details or passwords.

Support

Q: My cat ignores every sound. Is the app broken?

Almost certainly not. A large proportion of cats show no visible response, particularly in the first few sessions. Try the Happy and Mother Call categories when your cat is relaxed and nearby, keep the volume low, and watch the ears rather than waiting for a vocal reply.

Most questions have the same handful of answers. Start here — if none of it helps, the contact details are at the bottom.

Last updated 4 August 2026

Common problems

My cat ignores every sound

Almost certainly not a fault. A large proportion of cats show no visible response, particularly in the first few sessions. Try the Happy and Mother Call categories when your cat is relaxed and already near you, keep the volume low, and watch the ears rather than waiting for a vocal reply. Ear rotation is a response — log it as one.

Sounds will not play

Turn up media volume, disconnect any Bluetooth or AirPlay device you did not mean to use, pause other audio, and try again. PurrPlay plays in silent mode and does not need an audio-playback permission. If a saved sound fails, open its detail screen, choose Remove, then download it again.

Premium features are locked after paying

Open Settings → Restore purchases. Purchases are tied to your store account, so this resolves most cases. If it does not, contact support with the store, purchase date, and non-sensitive receipt or order reference. Never send payment-card details or your password.

Reactions are not syncing between devices

Sync requires that you are signed in to the same account on both devices. Check Settings → Account on each, confirm both devices are online, and reopen the app. If the account matches and data still differs after a minute, send a report from Settings → Report a problem.

Account and data

To delete your account and everything in it, use Settings → Account → Delete account. This removes your cat profiles, reaction logs and favourites. If you cannot access the app, submit a request from the account-deletion page.

Full detail on what is stored and why is in the privacy policy.

Using the app responsibly

PurrPlay is a toy for gentle, shared moments. A few rules that matter more than any feature:

Keep individual Sound Library plays short; a minute or two is plenty. Calm Mode offers longer, lower-stimulation routines, but stay nearby and stop whenever your cat no longer seems settled.
Never play conflict sounds — hisses, growls, fight calls — at a cat. They are in the library for recognition only.
Stop immediately if your cat starts pacing, searching, hiding, or vocalising anxiously.
PurrPlay does not diagnose anything. Sudden changes in your cat's vocalisation belong with a vet, not an app.

Still stuck?

Send a report here without creating an account. It goes into the same AI-assisted engineering queue as reports from the app, and a ticket is only closed after its fix has been checked.

In the app, open Settings → Report a problem. The report is stored as a support ticket even if email delivery is unavailable. You can send it while signed out, add a reply email if you want a response, and choose whether to include app/build/update and OS details. It never attaches recordings, cat photos, passwords, payment-card details, or activity history.

Email purrplay_support@djasha.me with your device model, OS version, and what you were doing when it went wrong. Include a screenshot if you have one. It usually saves a round trip.

We aim to reply within 1–2 business days when you include an email address.

PurrPlay is operated by Djasha Tech FZE, registered in the United Arab Emirates.