How do I delete my account and data?

Open Settings → Account → Delete account in the app. This permanently removes your cat profiles, reaction logs and favourites within 30 days, including from backups.

I paid for premium but the features are locked.

Open Settings → Restore purchases. If that does not resolve it, contact support with the store receipt and we will fix it manually.

Support

Q: My cat ignores every sound. Is the app broken?

Almost certainly not. A large proportion of cats show no visible response, particularly in the first few sessions. Try the Happy and Mother Call categories when your cat is relaxed and nearby, keep the volume low, and watch the ears rather than waiting for a vocal reply.

Most questions have the same handful of answers. Start here — if none of it helps, the contact details are at the bottom.

Last updated 4 August 2026

Common problems

My cat ignores every sound

Almost certainly not a fault. A large proportion of cats show no visible response, particularly in the first few sessions. Try theHappy andMother Call categories when your cat is relaxed and already near you, keep the volume low, and watch the ears rather than waiting for a vocal reply. Ear rotation is a response — log it as one.

Sounds will not play

Check that your device is not in silent mode, that PurrPlay has audio permission, and that no other app is holding the audio session. If a downloaded sound fails specifically, remove the download and re-download it from the sound's detail screen.

Premium features are locked after paying

Open Settings → Restore purchases. Purchases are tied to your store account, so this resolves most cases. If it does not, send us the store receipt and we will unlock it manually.

Reactions are not syncing between devices

Sync requires that you are signed in to the same account on both devices. Check Settings → Account on each. If the account matches and data still differs after a minute, pull to refresh on the Cats screen.

Account and data

To delete your account and everything in it, useSettings → Account → Delete account. This removes your cat profiles, reaction logs and favourites permanently, within 30 days including backups. To export your data instead, useSettings → Account → Export.

Full detail on what is stored and why is in theprivacy policy.

Using the app responsibly

PurrPlay is a toy for gentle, shared moments. A few rules that matter more than any feature:

Keep sessions short. A minute or two is plenty; cats habituate quickly.
Never play conflict sounds — hisses, growls, fight calls — at a cat. They are in the library for recognition only.
Stop immediately if your cat starts pacing, searching, hiding, or vocalising anxiously.
PurrPlay does not diagnose anything. Sudden changes in your cat's vocalisation belong with a vet, not an app.

Still stuck?

Email support@purrplay.djasha.me with your device model, OS version, and what you were doing when it went wrong. Include a screenshot if you have one — it usually saves a round trip.

PurrPlay is pre-launch. Response times will be quick, because there are not many of you yet.

PurrPlay is operated by Djasha Tech FZE, registered in theUnited Arab Emirates.